Custom Order Policy

Artwork Information


Preferred File Formats:

  • Vector Art (.eps, .pdf, .ai, .cdr, .svg) with text converted to outlines
  • High resolution bitmap files (.png, .tif, .jpg, 300dpi or better works best)

Personalization Lists:

  • Send one name per line/cell in text file, word file or an excel spreadsheet

How do I send you my art for my order?

  • Simply reply to your order confirmation and attach art
  • Or email with your order number in the subject line
  • If you have special instructions regarding your layout, you can enter this in the Special Instructions box when adding the item to your cart.


Vector based artwork is resolution independent and can be scaled to any size without loss of detail. Bitmaps are comprised of pixels that enlarge when the image is enlarged. The larger a bitmap gets, the more the pixels will be visible (appears as blurry, jagged edges or pixelated).

Vector art generally lasers better, but bitmaps can often be converted to vector by our art team, as long as they are high enough quality to begin with.



Most of the time, our skilled art team can make any logo work, so just sending your art in reply to order confirmation is the quickest way to get your order in. If we have questions or issues, we'll email you after you place your order.

If you want to see a mockup of how your engraving will look, just put "REQUEST MOCKUP" in the special instructions box when ordering.

If you are not sure if your art will work, you can email our skilled art team for a recommendation.

Just email and include:

  • The largest size, highest quality, cleanest looking logo files you have (include a few if not sure)
  • What item or material you want it engraved on

Remember: The better the input artwork, the better the output engraving!

Please remember to include your Order Number with all correspondence.


Resolution refers to the number of pixels in a particular image and is generally measured in dots per inch (dpi). High resolution files generally result in a higher resolution engraving.

A 300dpi/ppi or better is preferred for bitmap files.


Black and white artwork is preferred. If you send a color image, we will convert it to grayscale or black and white.


Gradients (shades of gray or shading) can be reproduced well on our laser machines, however results vary based on art file and material being engraved or etched. For best results, avoid gradients, however if necessary, we can laser them, sometimes an extra part is needed for testing or an extra day for proofing.


Your font not there? Just include the name of the font you want; chances are we have it. If not, we'll let you know or you can embed the font in a vector-based file (eps, ai, cdr, pdf) and email that to us.


Photographs laser engrave beautifully! Especially on wood, some metals, plastics, black marble and leather.

Your photo file should be in as large a file as you have. Photos look best when there is a quiet background (or no background) and less noise behind the object you want to laser. We engrave a lot of photographs and they come out great as long as they are high quality photos!


Customers will assume complete responsibility to obtain permission for reproduction of logos, trademarks & copyrights. By agreeing to print any submitted artwork, Dan’s Custom Design will not be held liable under any circumstances.

Please call or email with any questions or if you would like a quote on your artwork!

Types of Materials we can engrave on.

Cutting & Marking or Engraving:

  • Fabric & Leather
  • Paper & Cardboard
  • Plastic (sheet, film & molded)
  • Rubber (natural, synthetic & foam)
  • Wood & Hard Organics 

Marking Only:

  • Glass & Ceramic
  • Metal (coated & bare)
  • Stone (natural & synthetic)
  • Anodized Aluminum

Some Applications for some of our laser marking or cutting:

Cutting & Marking or Engraving:

  • Architectural Models
  • Custom Valve Tags
  • Decorative Inlays
  • Embossing Seals
  • Hobby Models
  • Industrial Prototypes
  • Leather
  • Matte Board
  • Name Badges
  • Rubber Stamps
  • Custom Laser Cut CD Covers
  • Signs
  • Engraved Drinkware/Hydro Flasks

Cutting Only:

  • Fabric / Appliqués
  • Foam
  • Gaskets
  • Insulating Paper Spacers
    Molded Plastic Trimming
  • Custom Stencils
  • Templates

Marking or Engraving Only:

  • Award Plaques
  • Bar Codes
  • Cases / Housings
  • Circuit Boards
  • Desk Accessories
  • Flexography Printing Plates
  • Glassware
  • Knife Blades
  • Part Identification
  • Writing Instruments
  • Serialization
  • Sporting Goods
  • Tool Marking
  • Flashlights
  • Inside of mug/Glass engraving

We can also do a custom job for you in any of the following areas:

  • Christmas Ornaments
  • Artistic Rubber Stamps
  • Custom Laser die cutting

Sporting Goods

  • Gunstocks
  • Fishing paraphernalia
  • Golf clubs, tees, divot tools
  • Baseball bats
  • Footballs, basketballs, baseballs, hockey pucks, soccer balls, etc
  • Knives, swords, other weaponry
  • Plaques

Automotive Parts

  • Exhaust covers
  • Hitch Plugs/covers
  • 4x4 Accessories


  • Champaign Glasses
  • Wedding Gifts
  • Picture Frames
  • Napkin holders
  • Mac Books
  • Laptops
  • Computer casings


  • Acrylic, wood, plastic, metals.
  • Any creative signage you can think up, we can work with you on


  • Cabinetry & Furniture
  • Crafts
  • Hydro Flasks or Sports Bottles

More complete list of materials we can custom laser engrave and custom laser cut on is below. Please call us if your material for your custom laser cutting or marking job is not listed, we may be able to work with you or direct you to someone who can help you. We also provide custom laser die cutting.

  • Woods
  • Plastics
  • Anodized Aluminum
  • Steel
  • Glass
  • Marble & Stone
  • Leather
  • Vinyl
  • Veneer
  • Styrene
  • Silicon
  • Pressboard
  • Polyester
  • Polycarbonate
  • Nylon
  • Masonite
  • Matboard
  • Kevlar
  • Foam
  • Fiberglass
  • Fabrics
  • Ceramic substrates
  • Cardboard
  • Paper
  • Carbide.

No Minimum Order
Professional, personal service. Guaranteed On Time Delivery. 

We specialize in:
- Quick quotes
- Short lead times
- Large and small production runs
- Custom signage, indoor and outdoor
- Custom orders
- High precision laser cutting & laser engraving

Typical Lead Time:
2 to 5 days after all parts and approvals are received. Have a deadline? With the capacity for thousands of parts per day, we can meet it 

Setup fees:
Depends on job and art. Typically a small setup fee of $25+ applies to get job setup for first time orders. 

Laser engrave - depth, typical on custom laser engraved wood
Laser etch - no depth - think custom laser etched metal
Laser cut - cut all the way through, laser cut out shapes, laser die cutting

Help is Just a Call Away!


Our Number One priority is fanatical customer care, and our guarantee is that you will be satisfied with your order.

We exist to help you create a lasting, custom gift. That's what we get excited and passionate about.

If you are not completely satisfied with your purchase, we will replace, credit, or refund your order (may require return of goods). Just contact us and we'll work with you toward a solution.

Read more About Us.

We will spend extra time and effort on your order to make sure it is perfect, and we will send you proofs if you like so you can make sure you like your product before we ship it.

Read Our Customer Testimonials!

We also guarantee you will increase sales and convert more customers if you use our high-quality items as promotional items for this purpose!


You may receive a refund only within 30 days of your purchase. 

We offer refunds only upon the satisfaction of the following conditions: defective items only. 


We offer the following warranty on purchases: Product will be as described and approved. 

Availability, Errors and Inaccuracies

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